FAQs

How much is delivery?

Free delivery to UK Mainland and the Isle of Wight.
Please contact us before placing your order for delivery costs to other locations.

Who is behind the Crafts of the Smiling Coast?

We are a dedicated team of travelers with a deep love for The Gambia and its vibrant culture. Over time, we’ve built strong connections with talented local artisans who craft truly unique pieces of artwork. Our mission is to support these artisans by bringing their one-of-a-kind creations to the UK.

What is your Returns and Refunds policy?

We want you to be completely satisfied with your purchase from Crafts of the Smiling Coast. If for any reason you are not happy with your item, you have 30 days from the date of delivery to return your item for a full refund. Refer to our Returns and Refunds Policy for full details.

How long does shipping take?

Shipping times vary depending on your location. For orders within the UK, delivery typically takes 3-5 business days. Some orders may take 7-14 business days, depending on the destination. Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

Do you ship internationally?

No, we only ship to the UK.

What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely.

Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.

Are all your products handmade?

Yes, all of our products are handcrafted by skilled artisans in The Gambia. Each piece is unique, reflecting the artistry and cultural heritage of the region.

How do I care for my handcrafted items?

To maintain the beauty of your handcrafted items, we recommend keeping them away from direct sunlight and moisture. For wooden items, you can occasionally polish them with a soft cloth and a suitable wood conditioner to preserve their finish. Please follow any specific care instructions provided with your item.

What do I do if my item is damaged upon arrival?

If your item arrives damaged, please contact us immediately with a description and photos of the damage. We will work with you to resolve the issue, whether that means sending a replacement or offering a refund.

What do I do if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

How do you ensure that your products are ethically sourced?

We work directly with artisans in The Gambia, ensuring that they are fairly compensated for their work. Our partnerships are based on mutual respect and a commitment to sustainable and ethical practices. We do not engage in exploitative labor practices, and we ensure that all materials are sourced responsibly.

What steps do you take to support local artisans in The Gambia?

We are committed to supporting the communities where our artisans live and work. By providing fair wages and investing in local resources, we help sustain traditional crafts and empower artisans. Additionally, a portion of our profits is reinvested into community development projects in The Gambia.

How can I contact customer service?

You can contact our customer service team via our customer service desk. We are here to assist you with any questions or concerns you may have.

Can I be notified when new products are added?

Yes, you can sign up for our newsletter to receive updates on new product arrivals, special offers, and exclusive content. Simply enter your email address in the subscription box on our websites homepage.

Are all products one-of-a-kind?

Yes, each of our products is handcrafted, making every piece unique. This means that no two items are exactly alike, adding to the value and exclusivity of each product.

How do you protect my personal information?

We take your privacy seriously and use advanced security measures to protect your personal information. All transactions on our website are encrypted, and we do not share your information with third parties without your consent.

Will my information be shared with third parties?

We do not sell or share your personal information with third parties, except as necessary to process your order (e.g., with shipping carriers). You can read our full privacy policy on our website for more details.

Is my payment information secure?

Yes, your payment information is securely processed through our payment gateway providers. We use industry-standard encryption to ensure your data is protected. We do not store your payment details on our servers.