Last Updated: 22nd August 2024
Introduction
Welcome to Crafts of the Smiling Coast!
Your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and make a purchase on our website, https://handmadeafricancarvings.co.uk/.
By using our website, you agree to the terms of this policy.
1. Information We Collect
When you visit or make a purchase from our site, we collect certain information about you, including:
- Personal Information: This includes your name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
- Order Information: We collect details related to your purchase, such as the products you buy, the payment method you choose, and any additional information you provide to complete your order.
- Technical Information: We automatically receive and record information from your browser or device, such as your IP address, browser type, referring/exit pages, and other usage data through cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process your orders, manage payments, provide order updates, and deliver products.
- Communication: To communicate with you regarding your order, respond to your inquiries, and provide customer support.
- Marketing: To send you promotional messages, newsletters, and information about our products and services, but only if you have opted in to receive such communications.
- Improvement: To analyse and improve our website’s functionality, user experience, and service offerings.
- Security: To detect and prevent fraud, unauthorised access, or any other security issues.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as these parties agree to keep your information confidential.
- MailChimp – We use Mailchimp to send newsletters and updates. Your data is stored securely and never shared with third parties for marketing. You can unsubscribe anytime. For details, see Mailchimp’s Privacy Policy
- Google Analytics – We use Google Analytics to understand how visitors interact with our website and to improve your experience. This tool collects anonymous data, such as the pages visited, time spent on the site, and device information. Google Analytics may use cookies to track this data. No personally identifiable information is collected or shared. For more information, see Google’s Privacy Policy.
- Legal Compliance: We may disclose your information if required by law, to enforce our site policies, or to protect ours or others’ rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files that are placed on your device and enable us to recognize your browser and capture certain information. You can control your cookie preferences through your browser settings, but this may limit your use of certain features on our site.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
6. Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict the processing of your data or request data portability. If you wish to exercise any of these rights, please contact us via our contact form.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
- Email: info@handmadeafricancarvings.co.uk
- Mail: St Marys Passage, IOW, PO33
By using our site, you consent to this Privacy Policy. Thank you for shopping with Crafts of the Smiling Coast!